There are two options to rent from us. Either rent online anywhere in Australia or rent directly from our Cairns store.

To Rent Online

  1. Find It: Search our selection by filtering by colour, length and designer which means that you will find the best look.
  2. Reserve It: Choose a delivery and return date, the choice is to hire for 4 days or 8 days.
  3. Receive It: The dress will be shipped out via Australian Express Post to your home or office on your delivery date selected.
  4. Return It: Returns are free! Simply place the dress in the provided pre-paid satchel and return it to your nearest Post Office. Don’t worry about dry-cleaning – we’ll take care of that for you.

To Rent In Store

  1. Visit our shop by appointment only.
  2. Reserve it: Leave with the perfect dress on the same-day or reserve your favourite style for a future event.
  3. Return it: Return your dress to our Cairns store by 5pm, each additional day will incur a $30 AUD late fee.
Question What condition will I receive the dress?
AnswerAll our designer dresses are dry-cleaned after every single use, so your dress will arrive in a previously used, but perfect condition.
Question Do I need to clean the dress before returning it?
AnswerNo, we’ll take care of the dry cleaning for you. Simply place the dress in the provided pre-paid satchel and return it to your nearest Post Office.
Question What happens if I damage the dress?
AnswerWe understand that some wear and tear may be unavoidable, so we provide a free $50 accidental damage insurance to allow for any minor mishaps.
If your dress gets lost, stolen or damaged beyond repair, you will be liable to pay for the retail price of the item as listed on our website.
Question Do you deliver Australia wide?
AnswerYes, we do! We deliver directly to your front door anywhere in Australia including residential, P.O Boxes and business addresses.
Question What do you charge for delivery?
AnswerOur delivery fee is a flat $19.95 anywhere in Australia. This fee includes the delivery to you, and the return back to us (in a pre-paid satchel).
Question How long does delivery take?
AnswerThe estimated standard delivery time is 2-3 business days – depending on your location.
Question How can I track my order?
AnswerEasy! Our friendly customer service team will send you an SMS once the item is shopped with your Australia Post tracking number.
Question Do I have to sign when my order is delivered?
AnswerNo, you don’t personally have to. Anyone at the address at the time of delivery can sign on your behalf.
Question How do I return my dress?
AnswerSimply place the dress in the pre-paid return satchel and drop it at your nearest Post Office or the yellow express postal box by 5pm on your last day of hire. You will be sent a friendly SMS reminder the day before your dress is due to be returned.
Question Are there late fees if I return the dress late?
AnswerWe do rely on our customers to return our dresses on time so that we can continue to fulfil orders for all our customers. If you do return this late unfortunately another customer might miss out so please make sure this is returned by the date. Please email us at  hello@rent-the-runway-au.com.au, if you are unable to return the item by the scheduled day of return. We will help assist you in getting the dress back to us on time.
If you return your rental items late, a fee of $30 per day will be charged to the credit card you provided on your order.
Question What if my rental ends on a Sunday or a Public Holiday?
AnswerAlthough Australia Post is closed Sundays and public holidays, you can still take your return package to your nearest yellow express postal box. Your package will be sent back to us the following business day.
Question How do I place an order?
AnswerThat’s easy just browse through our collection of designer dresses and gowns. Pick your favourite dress and we will deliver to your door anywhere in Australia.
Question Can I walk into the shop without an appointment?
AnswerNo, visits to the shop are by appointment only.
Question What sizes do you offer?
AnswerWe offer sizing from a size 4 to a size 14.
Question What methods of payment are available?
AnswerWe have credit card, Afterpay, Paypal and Apple pay as methods of payment.