RENT THE RUNWAY AU – TERMS AND CONDITIONS
Terms & Conditions / Hire Agreement
LEGALLY BINDING Contract.
The “hire fee” for the products will be the hire fee and delivery fees and any additional charges listed on the website in relation to your hire of products. When you order a product you authorize Rent The Runway AU to charge your payment method for your hire fee. In addition to your hire order for a product, you authorize Rent The Runway AU to charge your payment method up to an amount to 100% of the entire original retail value of the product. Provided we only charge your payment method when you have not upheld your commitment to us as set forth in the hire agreement below. In the event an invoice is issued for payment for any reason then payment shall be due within seven (7) days of the date of the invoice.
We may ask for photo ID, credit card details or other forms of identification. We can refuse the right to hire if you are unable to provide the requested identification or document(s).
** PLEASE NOTE: YOUR ORDER WILL NOT BE DESPATCHED UNTIL FULL PAYMENT IS RECEIVED. If you are paying using PayPal please do not use eCheque. We only receive notification of your order when payment is received in full thereby using eCheque your order may not be processed before your hire date. If you use eCheque and your order is not received in time you will receive a credit note for the full amount paid.**
Sizing Issues/Request for Return without Wear
If a product is delivered faulty you must post your hire back within 24 hours of delivery and we will issue a credit note once the dress is returned to us in its original condition. The term “unworn” will be determined by Rent The Runway AU and must be fulfilled prior to a credit being issued. You must inspect your dress, notify us and send through photos of any damage within 4 hours of delivery of the garment, you may be responsible for the damage if we are not notified within this time period or sent photo evidence of the damage. We highly recommend posting at a post office where the parcel is scanned. If the dress arrives back to us late and you are unable to provide proof it was posted within the 24 hours of delivery then you will not be entitled to a credit note.
If the dress arrives and doesn’t fit properly, please notify us within 4 hours of delivery. Please place the dress in the return satchel provided and post back to us within 24 hours of receipt. Upon receipt a check of the dress will be carried out to ensure it hasn’t been worn and requires cleaning, or that there are any damages. If the dress is returned promptly with no signs of wear or damage, we will confirm receipt and advise the dollar amount credit note you are entitled to. Please note we do not issue refunds for a change of mind, cancelled event or incorrect fit, once a dress has been sent out.
All parcels are marked authority to leave.
Delivery Australia wide ranges from $10.95 – $20.95.
**PLEASE NOTE: This rate only covers items sent in the same order. If you are booking more than one dress and they are for different weekends you must place your bookings separately and pay the shipping amount separately in each order.
Your delivery can be delivered to you between 7:00am and 8:00pm on the requested day of delivery or earlier. Your hire period starts from the time the courier attempted first delivery and credits will not be issued for late delivery where you have not been available to accept delivery. When placing an order you automatically give us authority to leave your parcel in a safe place. If you do not wish to grant us this authority you must clearly outline this in the delivery instructions at checkout. You understand and agree that this authority to leave gives us and/or our selected couriers permission to leave the Order in question unattended by the front door, in the letterbox – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In such circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.
We do not take responsibility for orders where an incorrect/ineligible address has been provided. If you have supplied an incorrect address you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. In the instance where a parcel is unable to be delivered in time due to AusPost being unable to gain access and/or leave the parcel in a safe place and you have not provided delivery instructions you will not be entitled to a refund of any kind and you may be liable to pay any late fees or a replacement fee if the dress is not returned to us. If you have supplied an address that has a redirection service set up and your parcel is not delivered in time you will not be entitled to a refund. Once the parcel has been dispatched if you redirect it in anyway you will not be entitled to a refund if it does not arrive by the chosen delivery date. Redirecting a parcel will increase the delivery time by approximately 2-5 business days. By choosing signature on delivery you are accepting that anyone on that premises can sign for your parcel, once the item is signed for responsibility and liability transfer to you.
We aim to deliver hires as early as possible to mitigate any postage delays. Your delivery may occur up to ten (10) days prior to your chosen delivery date. Please ensure you provide a permanent address where there will be somewhere safe to leave a parcel or someone to accept the parcel up to 10 days prior to your chosen delivery date.
In the rare occasion that the dress is delivered after your return date you are still required to return the dress as soon as possible (no later than 48 hours after delivery). If you require additional time to return the dress due to a late delivery please contact firstname.lastname@example.org. If a dress is not returned you are liable for 100% of the RRP of the dress, you may also be liable for late fees if you do not return the garment within a reasonable timeframe. It is therefore required that you select a permanent address that someone will be available at in the unlikelihood of the dress not being delivered as per your chosen date.
Please note we aim to deliver every item as quickly as possible. If you order in advance and the dress does not arrive to you in time you will be entitled to a full refund. Any last minute hires (orders placed less than 36 hours before being dispatched) that do not arrive in time will be entitled to a credit note only and not a refund.
Orders placed after 3pm AEST will be shipped the following day. No refunds will be given for orders placed after this time that do not get delivered within the following two business days.
Pick ups can only be arranged between 9am and 4pm, Monday to Friday. Bookings online for pickups must be placed a minimum of 48 hours before hire date. If your event is less than 48 hours we ask that you visit our store and book in store or call our warehouse before placing your booking so we can confirm the dress is available.
With delivery of your product, pre-paid return packaging is provided. Please ensure that you place your dress inside the self addressed envelope and drop it at your nearest Post Office or YELLOW Express Postal Box by 4pm on the last day of your hire. If you are planning on returning your dress from a different postcode to the delivery address on your order than you must contact email@example.com prior to hiring. Rent The Runway AU will not take responsibility for lost item(s) returned in Australia Post Boxes. If you loose your return packaging it is your responsibility to return the garment via trackable express post to Rent The Runway AU, P O Box 99, Yorkeys Knob, QLD 4878. You must provide tracking details and photo of addressed satchel to firstname.lastname@example.org in order to avoid further borrowing charges.
If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgement then the article will be deemed as returned and we will accept responsibility for the article after the first scan. If you return your item(s) via an Australia Post Box and the item(s) is not scanned and is lost by Australia Post then you accept responsibility for this loss and will be required to pay the retail cost of the item(s) in addition to the hire fee already paid.
Please note we remove the tracking sticker from the satchel so we can track the parcel coming back to us. If you wish to track yourself please make a note of the tracking number on your satchel and you can track this via Australia Post’s website. In addition if you lodge your counter over the counter at a post office they will issue you a receipt with the tracking number on it.
If your hire period ends on a Sunday or public holiday Simply slip your dress in the return satchel provided and return to the nearest YELLOW Express Postal Box on the return date. Otherwise, you can always return across the counter at the Post Office the next business day.
If you are hiring locally you can opt to bring the dress back into store or post back in a satchel provided. If posting back you must post your hire back on the last day of your hire by 4pm and the same terms and conditions above apply. If you are bringing your dress back you must bring your dress back by the agreed date and time otherwise late fees apply.
Professional cleaning is included in your hire and you agree that no attempts will be made to clean, alter, iron/press garment/s (unless otherwise arranged). All garments are professional steamed prior to sending however can become creased in the post. Certain fabrics are more prone to wrinkles though, and if you receive a dress with slight creases, please try steaming the garment on low heat. Alternatively, you can hang the dress in a steamy bathroom and the steam will de-crease it. If you need further assistance please email email@example.com.
Rent The Runway AU shall not be held liable for any health-related complaints associated with a product rented from our site. Our products will have been worn by other consumers prior to your rental.
You agree to treat our products like you would your own. You will treat the garment with the upmost of care.
We offer free damage insurance to the value of fifty hundred dollars ($50) to cover minor damage. For minor damage if Rent The Runway AU assesses (at its sole discretion) that the cost of repairs will be over one hundred dollars ($50), then you will be required to pay the difference (e.g. if the repair cost is one hundred and fifty dollars ($150), then Rent The Runway AU will require you to pay one hundred dollars ($100). If Rent The Runway AU assesses (as its sole discretion) that the dress is not repairable, you will be charged the full replacement value of the dress; Dresses deemed irreparable are not covered by the $50 insurance.
Late Fee Policy
You agree to return your product on the order return date (or next business day if your return date falls on a Sunday or public holiday) by 4pm using the prepaid return envelope provided. If you return your item(s) late you will incur a thirty dollar ($30.00) late fee for every day you are late up to 200% of the retail value of the dress. You agree to pay these late fees up to an amount not exceeding 200% of the retail value of the products. If you have not returned your product within 20 days of the return date your product will be considered a non-return and you will be charged 200% of the retail value of the item(s). If you lose your packaging it is your responsibility to return the items(s) to Rent The Runway AU within one (1) business day of return date. You must purchase return shipping at your own expense and provide the tracking number to Rent The Runway AU. Rent The Runway AU will not be held liable for products which are late or lost in transit due to your chosen method of shipping.
If you return your item(s) via an Australia Post Outlet (highly recommended) where it will be scanned over the counter as proof of lodgment then you will not be responsible for late fees provided the item(s) are lodged by 4pm on your return date (or next business day if your return date falls on a Sunday or public holiday). If you post your item(s) via an Australia post box you will be charged $30 each day the dress is received after one (1) business day of your return date.
If you do not pay the amounts owed to us when due we will pass on the invoices to a collection company to pursue you for collections, including and without limitation attorney and collection fees. Rent The Runway AU reserves the right to terminate your right to rent products from us at any time at our own discretion should you breach this agreement or for any other reason.
Title To Hired Apparel
The Apparel is and will at all times remain the absolute property of Rent The Runway AU. If the User fails to return the Apparel to Rent The Runway AU then Rent The Runway AU or Rent The Runway AU’s agent may (as the invitee of the User) enter upon and into land and premises owned, occupied or used by the User, or any premises where the Apparel is situated and take possession of the Apparel.
You may cancel your rental order subject to the following cancellation fees and policies:
i. Cancellation fourteen (14) or more days in advance of the delivery date, there is no cancellation fee and you will receive a full refund issued to the payment card you used for the order*.
ii. If you cancel less than fourteen (14) days but more than seven (7) days in advance of the delivery date, you will not receive any refund, but you will receive a credit note for the Hire Fee associated with the cancelled order. This credit can be applied to any future hires placed within 12 months of the cancellation date.
iii. If you cancel seven (7) or fewer days in advance of the delivery date, you will receive a credit note for the Hire Fee associated with the cancelled order, minus the postage cost and a cancellation fee of $10.95
*All orders placed using AfterPay will incur a $10.95 cancellation fee.*
Cancellations will not be accepted on days where there is a sale or a promo offer.
By choosing to try on a dress you are accepting our Terms and Conditions. Unless specified try ons will be sent via regular express. If you require the item to be signed for then you must specify this when organising a try on. If you do not and the parcel is lost you may be responsible for the associated fees.
Use of Rent The Runway AU Products.
You agree to treat our products like you would your own. You will treat the garment with the utmost of care. You will not attempt to fit into a dress that is too small for you, you will not try and zip up a dress that is too tight and therefore damage the zip. All zips are inspected prior to sending the garment out and damaged zips will not be covered by our insurance. Therefore if you damage a zip you will be required to pay for the repair.
Credit Notes/Gift Cards
One credit note only can be applied per order. Credit notes/gift cards issued after November 2019 do not have an expiry and are valid on HIRE items only (NOT clearance stock). Credit notes/gift cards issued before November 2019 have a twelve (12) month expiry. Orders placed using credit notes are final and cannot be refunded or exchanged for another credit note.
We will use the information from your order to send you email marketing on occasion. We don’t however pass on any of your detail including your email address to any other companies or corporations. You may opt out of receiving those emails by emailing firstname.lastname@example.org.